With Bold360, Genesys will accelerate its vision for Experience as a Service, reimagining how empathy can inextricably link marketing, sales and service experiences for customers. The proposed transaction is expected to close the first half of calendar 2021. Fried, Frank, Harris, Shriver and Jacobson LLP is serving as legal advisor to Genesys.

LONDON — March 16, 2021 — Genesys ®, a global leader in cloud customer experience and contact centre solutions, announced its intent to acquire Bold360, a leader in AI powered digital customer engagement. The proposed acquisition of Bold360 from LogMeIn will advance Genesys’ Experience as a Service (SM) vision.

Bold360 genesys

Chosen by the largest businesses in the world and… With Bold360, Genesys will accelerate its vision for Experience as a Service, reimagining how empathy can inextricably link marketing, sales and service experiences for customers. Genesys®, a global leader in cloud customer experience and contact centre solutions, has announced its intent to acquire Bold360, a leader in AI powered digital customer engagement. The proposed acquisition of Bold360 from LogMeIn will advance Genesys’ Experience as a Service (SM) vision. 2021-03-16 · Genesys®, a global leader in cloud customer experience and contact center solutions, announced its intent to acquire Bold360, a leader in AI powered digital customer engagement. The proposed acquisition of Bold360 from LogMeIn will advance Genesys’ Experience as a Service 2021-03-16 · The call center provider is hoping Bold360, which sells AI-based tools catered to customer service agents, will help in its quest to provide more digital products to clients. Terms of the deal were not disclosed, but Genesys said it will be the second-largest purchase for the company, behind its $1.4 billion deal to buy Interactive Intelligence in 2016.

Bold360 is known for its leading digital capabilities, including.

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Genesys объявляет о намерении приобрести Bold360 у LogMeln. Объединение возможностей облачной платформы Genesys и решения Bold360, лидирующего в области цифрового вовлечения клиентов на базе ИИ, поспособствует развитию видения After years of being part of the LogMeIn family, today we’re announcing Bold360’s acquisition by Genesys.We’re excited to see the possibilities that the future holds, while always keeping in mind our values and heritage, and what makes us unique. With Bold360, Genesys will accelerate its vision for Experience as a Service, reimagining how empathy can inextricably link marketing, sales and service experiences for customers. The proposed transaction is expected to close the first half of calendar 2021.

Genesys Cloud ansluter telefon, e-post och chattar via ett verktyg för bättre Bold360 is an AI-powered customer engagement solution delivering personalized

The proposed acquisition of Bold360 from LogMeIn will advance Genesys’ Experience as a Service (SM) vision. Genesys has announced its intent to acquire Bold360, a leader in AI powered digital customer engagement. The proposed acquisition of Bold360 from LogMeIn will advance Genesys’ Experience as a Service vision.

By uniting Bold360’s capabilities with the Genesys’s AI and data platform, Genesys said it will be able to Bold360 brings the best of AI chatbots and human support together so your customers and employees get what they need the first time, every time. Deliver exceptional experiences and solve problems faster with Bold360. Unlock your CX potential 0:37 Genesys ®, a global leader in cloud customer experience and contact center solutions, announced its intent to acquire Bold360, a leader in AI powered digital customer engagement.
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Genesys · Boston, Massachusetts, United States 16 Mar 2021 LONDON — March 16, 2021 — Genesys®, a global leader in cloud customer experience and contact centre solutions, announced its intent to Genesys Announces Intent to Acquire Bold360 from LogMeIn. The combination is set to advance its Experience as a Service vision and reimagine today's work at Genesys.

Today, you need: Queuing and routing technologies to capture voice, digital, and social inquiries and route them to the right agent pool.
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2021-02-03 · Genesys, the Genesys logo Genesys Announces Intent to Acquire Bold360 from LogMeIn Genesys Report Reveals Pandemic Driving People to Seek Explore. More news releases in similar topics.

Chosen by the largest businesses in the world and recognized by industry analysts, Bold360 is known for its leading digital capabilities, including its conversational AI, dynamic knowledge base and intuitive agent experience. Genesys®, a global leader in cloud customer experience and contact center solutions, announced its intent to acquire Bold360, a leader in AI powered digital The proposed acquisition of Bold360 from LogMeIn will advance Genesys’ Experience as a Service (SM) vision.

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Genesys Announces Intent to Acquire Bold360 from LogMeIn The combination is set to advance its Experience as a Service vision and deliver the next frontier of digital customer experience Genesys®, a global leader in cloud customer experience and contact center solutions, announced its intent to acquire Bold360, a leader in AI powered digital customer engagement.

Experience as a Service makes it possible for companies to listen, understand and predict customer behavior before they act to deliver more effective and empathetic customer experiences. 2021-04-15 · SAN FRANCISCO, March 16, 2021 /PRNewswire/ -- Genesys®, a global leader in cloud customer experience and contact center solutions, announced its intent to acquire Bold360, a leader in AI powered By uniting Bold360’s capabilities with the Genesys’s AI and data platform, Genesys said it will be able to help companies deliver the “next frontier of digital customer experience” across 2021-03-16 · With Bold360, Genesys will accelerate its vision for Experience as a Service, reimagining how empathy can inextricably link marketing, sales and service experiences for customers. Experience as a Service makes it possible for companies to listen, understand and predict customer behavior before they act to deliver more effective and empathetic customer experiences. Few companies deliver great service because of the disjointed and overly costly tech ecosystem. Today, you need: Queuing and routing technologies to capture voice, digital, and social inquiries and route them to the right agent pool. Workforce optimization technologies to manage agent staffing, monitor the quality of service that they deliver, and coach them. Customer … 2021-03-16 · Upon close, Bold360 will join the Genesys Digital and AI business unit led by Barry O'Sullivan, Genesys executive vice president and general manager.The acquisition is expected to build on the company's momentum in the market, with record-setting cloud growth and more than 800 new customers on Genesys Cloud™ and Genesys Engage Multicloud™ in fiscal year 2021.